Raving Fans (CD) by Kenneth H. Blanchard

Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
About the Author: Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.  He is the co-author of The One Minute Manager and eleven other bestselling books.Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation.The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.From the Cassette edition.

Audio books are a wonderful way for girls and boys to appreciate tales, irrespective of whether they are outstanding readers or just like a story read to them. Your children can listen to talking books in all sorts of areas. A toddler can listen to an audio book driving to school. You can listen to an audiobook in CD format on a CD player or convert it to mp3 format and listen on an ipod, we have helpful information on how to turn your CDs into an mp3 talking book here so you can play them on an ipod rockbox sony or similar mp3 player

Raving Fans (CD) by Kenneth H. Blanchard